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We strive to make each Neve experience an excellent one. For questions or comments, please contact us. Our customer care representatives can be reached at 303.440.4592, Monday through Friday, 9am-5pm MST. You may also email us at email@example.com. Please allow 48 hours for a reply. If you have a question about products or shipments, we ask that you please include information such as product names, style numbers, and order numbers.